Job Responsibilities

 

 

• Ensure that all queries, requests and complaints are handled in a timely and professional manner according to the company’s standards.
• Ensure that the office space is always kept tidy and reflect the image of a well-organised workspace.
• Assign tasks to mechanics and follow up with them until the jobs are completed.
• Retrieve spare parts for mechanics as per the jobs assigned and ensure any unused spare parts are duly returned to the store after any servicing or work conducted.
• Prepare invoices accurately and submit them to customers for payment.
• Prepare quotations for customers and ensure they are sent in a timely manner.
• Keep records of quotations sent to customers and follow up on them.
• Maintain proper filing of all documents.
• Keep customers informed about the status of products sent for repair or servicing.
• Maintain awareness of stock arrivals and keep customers informed accordingly.
• Inform the Management about problems and shortcomings within the operations and provide ideas and suggestions where possible.
• Prepare purchase orders for local purchases.
• Run errands and collect spare parts from local supplier as and when required.
• Maintain and record procedures for Workshop Marine activities in collaboration with the team.
• Keep the customer database updated in SAP.
• Request quotations and price lists from local suppliers for materials needed for various projects.
• Ensure that servicing plans are up-to-date to maintain high-quality service to customers.
• Respond to customer requests via email and phone.
• Deliver professional phone calls and front desk services including interacting with customers while maintaining high standards of customer service.
• Prepare and submit report to Workshop Manager Marine as needed.
• Provide regular updates to the Management on the status of work.

 

 

Qualification & Experience

 

 

• HSC or equivalent 
• At least 2 years experience in a Workshop environment 
• Excellent administrative / organisational skills 
• Excellent communication skills both English & French (verbal and written)
• Good IT skills 
• Knowledge of SAP would be an added advantage
• Pleasant and outgoing personality 
• Ready to work odd hours if required
• A clean updated Certificate of Character is a must
• A valid drving license (both motorcycle & private car) is essential
• The position is at our Marine Workshop located in Roche Bois

 

Deadline for application: 31th of March 2025.

Please email your application (to include covering letter, CV and scan copies of certificates) to: careers@emcar.mu

For more information on the Emcar Group of companies please check on: https://www.emcar.mu

Emcar Ltd reserves the right:

• To call only the shortlisted candidates for interview.
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Apply now